Instant Delivery & Return

RETURNS POLICY

When an order is placed, the order is immediately processed for payment.  If you are not completely satisfied, please submit a ticket at https://support.encore.com requesting instruction to obtain a refund if within the 30-day guarantee range. Please be sure to provide your order number, your name, and your email address. We will then email you instructions on how to obtain a refund.

INSTANT DOWNLOADS

If you have placed your order for Electronic Download and you created an account on our site, you can login to access your available downloads. To login, click the Sign In option at the top of the page. Navigate to the My Downloadable Products and click the download to begin. It may appear as either Windows or Macintosh.