Frequently Asked Questions

Shopping and product questions

What kinds of software does Encore offer?

Encore offers software for design and creativity, business and productivity, education, games, CAD and 3D design, home and landscape projects, training, and software add-ons.

How will I receive a digital product?

Eligible digital products are delivered electronically after purchase. Follow the download and activation instructions provided with your order. Some products or add-ons may have different delivery requirements, so review the product page before purchasing.

How do I know whether a product works on Windows or Mac?

Check the product title, available options, description, and system requirements before ordering. Compatibility varies by product and version.

Where can I find CAD software and companion tools?

Browse the CAD & 3D Design collection for TurboCAD, DesignCAD, ViaCAD, SharkCAD, and related tools. Training & Guides and Plug-ins & Add-ons are organized in separate collections.

Can I get help with an order, download, or activation?

Yes. Visit the Contact Us page for assistance with orders and product questions. Include your order number and product name when available.

What is the return policy?

Encore offers a 30-day money-back guarantee. Review the Instant Delivery & Returns page for current terms and instructions before requesting a return.

Where can I compare software editions?

Use the Compare page to review available product comparison guides. Product pages also list edition-specific features and options.